Reservations and Payments
Booking Confirmation: Bookings are confirmed only upon RECEIPT OF FULL PAYMENT. Changes to bookings involving accommodation are not allowed after confirmation.
Payment Methods: Payments can be made via bank transfer, or other approved methods.
Currency: All payments are to be made in Malaysian Ringgit (MYR).
Cancellations and Refunds
Cancellation Procedure: All cancellations must be submitted in writing or via email to our company.
Refund Policy:
- 31 Days before Departure: min. RM300 service fees will be levied.
- 30-16 Days Before Departure: 50% of the total fare will be charged for cancellations made 30 to 16 days before the departure date.
- 15-8 Days Before Departure: 70% of the total fare will be charged for cancellations made 15 to 8 days before the departure date.
- Less Than 7 Days Before Departure: Cancellations are not permitted. However, a change of departure date is allowed (additional fees may apply).
No-Show Policy: Failure to notify us of a cancellation will result in the full fare being charged.
Non-Refundable Items: Any cancellation by the guest for the tour or meals during the trip will not be eligible for cancellation fee waivers or refunds.
Company Cancellations: 118 Journey reserves the right to cancel any tour due to unforeseen circumstances (e.g., extreme weather, safety concerns). In such cases, a full refund or alternative tour date will be offered.
Changes to itinerary
Flexibility Clause: The itinerary provided is for reference only and may be subject to necessary changes based on local requirements or conditions beyond our control, such as weather or safety concerns.
Notification of Changes: Significant changes will be communicated to customers as soon as possible.
Pickup and Drop-off Services
Pickup Service: Pickup will be provided from the hotel where you are staying. Please wait in the lobby for the tour guide upon arrival.
Drop-off Service: Drop-off service will be provided after the tour. If your drop-off location is different from the pickup location, please notify us upon booking.
Insurance and Liability
Insurance Requirement: 118 Journey strongly recommends purchasing comprehensive travel insurance, including travel accident insurance and emergency rescue insurance, to cover personal accidents, medical expenses, baggage loss, and trip cancellations.
High-Risk Activities: Tours may include high-risk activities (e.g., swimming, snorkeling, rafting, climbing). Participants should assess their own suitability and follow all safety guidelines and recommendations.
Limitation of Liability: 118 Journey is not liable for injuries, losses, or damages sustained by participants, except where directly caused by our negligence. All participants travel at their own risk regarding loss or injury to person or property.
Health and Safety
Medical Conditions: Customers must disclose any pre-existing medical conditions to assess their fitness for the tour. This helps prevent unforeseen circumstances.
Local Customs and Laws: Guests are expected to respect local cultures, religions, laws, and regulations. Refer to our Tourism Safety Manual for detailed information.
Personal Safety: Avoid displaying valuables and carrying large amounts of cash in public areas. Ensure you follow safety instructions provided by guides.
Special Offers and Promotions
Terms of Promotions: Promotions are subject to availability and cannot be combined with other offers. Specific terms will be detailed in promotional materials.
Withdrawal of Promotions: 118 Journey reserves the right to withdraw promotions at any time without prior notice.
Use of Personal Data
Privacy Assurance: Personal information collected during the booking process is used solely for tour operations and will not be shared with third parties without consent, except as required by law.
Data Security: 118 Journey employs appropriate security measures to protect personal data against unauthorized access.
Governing Law
These terms and conditions are governed by the laws of Malaysia. Any disputes arising from these terms will be settled in the courts of Malaysia.
Important Note
Confirmation and Communication: After your tour booking is confirmed, an email or message notification will be sent to you with the tour confirmation. Full payment must be made within the specified payment time limit. Failure to pay within this limit will result in automatic cancellation of the booking.
Right to Modify Services: 118 Journey reserves the right to alter routes, timetables, itineraries, and accommodations if necessary due to conditions beyond our control.
Safety and Compliance: For your safety, please avoid high-risk activities unless you are confident in your abilities and have considered all necessary precautions. Respect local customs, laws, and ordinances, and ensure you are physically fit for the activities planned in your itinerary.
◊ By booking with 118 Journey Sdn Bhd, you agree to these terms and conditions.